Help & Support

Find answers to common questions or get in touch with our support team

Understanding Our Fees

Starix charges a small service fee on purchases only. Redemption is FREE. When redeeming, the crypto amount you receive may vary slightly due to exchange rates and blockchain network fees charged by SideShift and the crypto network - not by Starix.

Frequently Asked Questions

Getting Started

Fees & Pricing

Redemption

Security

Expiration & Issues

Contact Support

Send us a message and we'll get back to you within 24 hours

Subject

Message

Transaction Issues

For payment or redemption issues, include your transaction ID or shift ID in your message.

Security Concerns

Never share your gift card codes publicly. If you suspect unauthorized access, contact us immediately.

Response Time

We typically respond within 24 hours. Urgent issues are prioritized.

Help & Support

Understanding Our Fees

Frequently Asked Questions

How do I buy a gift card?

What cryptocurrencies can I use to pay?

What are the minimum and maximum gift card values?

What fees does Starix charge?

Are there any other fees I should know about?

Why might I receive slightly less than the card value when redeeming?

How can I minimize fees when redeeming?

Are there any hidden fees?

How do I redeem a gift card?

What cryptocurrencies can I redeem to?

How long does redemption take?

Will I receive the exact gift card value?

Is my gift card secure?

What is password protection?

Can I send gift cards anonymously?

Do gift cards expire?

What happens if my payment doesn't go through?

I lost my gift card code. Can you help?

Transaction Issues

Security Concerns

Response Time